Syncro MCP Server

A Model Context Protocol (MCP) server for Syncro MSP, implementing a decision tree architecture for efficient tool navigation.

One-Click Deployment

Features

Decision Tree Architecture: Tools are organized by domain and loaded lazily
Domain Navigation: Navigate between customers, tickets, assets, contacts, and invoices
Lazy Loading: Domain handlers and the Syncro client are loaded on-demand
Full Syncro API Coverage: Access to key Syncro MSP functionality

Installation

npm install @wyre-technology/syncro-mcp

Configuration

Set the following environment variables:

Variable	Required	Description
`SYNCRO_API_KEY`	Yes	Your Syncro API key
`SYNCRO_SUBDOMAIN`	No	Your Syncro subdomain (if applicable)

Getting Your API Key

Log in to your Syncro MSP account
Navigate to Settings > API Tokens
Generate a new API token with appropriate permissions

Usage

With Claude Desktop

Add to your claude_desktop_config.json:

{
  "mcpServers": {
    "syncro": {
      "command": "npx",
      "args": ["@wyre-technology/syncro-mcp"],
      "env": {
        "SYNCRO_API_KEY": "your-api-key"
      }
    }
  }
}

With Docker

docker build --secret id=npmrc,src=$HOME/.npmrc -t syncro-mcp .

docker run -e SYNCRO_API_KEY=your-api-key syncro-mcp

Architecture

Decision Tree Navigation

The server uses a hierarchical approach to tool discovery:

Initial State: Only navigation and status tools are exposed
After Navigation: Domain-specific tools become available
Back Navigation: Return to the main menu to switch domains

This reduces cognitive load and improves LLM tool selection accuracy.

Available Domains

Domain	Description	Tools
`customers`	Manage customer accounts	list, get, create, search
`tickets`	Manage support tickets	list, get, create, update, add_comment
`assets`	Manage configuration items	list, get, search
`contacts`	Manage customer contacts	list, get, create
`invoices`	View and manage billing	list, get, create, email

Tools Reference

Navigation Tools

syncro_navigate

Navigate to a domain to access its tools.

{
  "domain": "customers" | "tickets" | "assets" | "contacts" | "invoices"
}

syncro_back

Return to the main menu from any domain.

syncro_status

Show current navigation state and credential status.

Customers Domain

syncro_customers_list

List customers with optional filters.

{
  "query": "search term",
  "business_name": "Company Inc",
  "email": "contact@example.com",
  "include_disabled": false,
  "page": 1,
  "per_page": 25
}

syncro_customers_get

Get a specific customer by ID.

{
  "customer_id": 123
}

syncro_customers_create

Create a new customer.

{
  "business_name": "Acme Corp",
  "firstname": "John",
  "lastname": "Doe",
  "email": "john@acme.com"
}

syncro_customers_search

Search customers by query string.

{
  "query": "acme",
  "limit": 25
}

Tickets Domain

syncro_tickets_list

List tickets with optional filters.

{
  "customer_id": 123,
  "status": "Open",
  "user_id": 456,
  "resolved": false
}

syncro_tickets_get

Get a specific ticket by ID.

{
  "ticket_id": 789
}

syncro_tickets_create

Create a new ticket.

{
  "customer_id": 123,
  "subject": "Network Issue",
  "problem_type": "Network",
  "comment_body": "Initial description"
}

syncro_tickets_update

Update an existing ticket.

{
  "ticket_id": 789,
  "status": "Resolved",
  "user_id": 456
}

syncro_tickets_add_comment

Add a comment to a ticket.

{
  "ticket_id": 789,
  "body": "Comment text",
  "hidden": false
}

Assets Domain

syncro_assets_list

List assets with optional filters.

{
  "customer_id": 123,
  "asset_type": "Desktop"
}

syncro_assets_get

Get a specific asset by ID.

{
  "asset_id": 456
}

syncro_assets_search

Search assets by query or serial number.

{
  "query": "workstation",
  "asset_serial": "SN12345"
}

Contacts Domain

syncro_contacts_list

List contacts with optional filters.

{
  "customer_id": 123,
  "query": "john"
}

syncro_contacts_get

Get a specific contact by ID.

{
  "contact_id": 789
}

syncro_contacts_create

Create a new contact.

{
  "customer_id": 123,
  "name": "Jane Smith",
  "email": "jane@example.com"
}

Invoices Domain

syncro_invoices_list

List invoices with optional filters.

{
  "customer_id": 123,
  "status": "sent",
  "since_date": "2024-01-01"
}

syncro_invoices_get

Get a specific invoice by ID.

{
  "invoice_id": 456
}

syncro_invoices_create

Create a new invoice.

{
  "customer_id": 123,
  "due_date": "2024-02-01"
}

syncro_invoices_email

Email an invoice to the customer.

{
  "invoice_id": 456,
  "subject": "Your Invoice"
}

Rate Limiting

Syncro API has a rate limit of 180 requests per minute. The underlying @wyre-technology/node-syncro library handles rate limiting automatically.

Development

# Install dependencies
npm install

# Build
npm run build

# Run in development
npm run dev

# Type check
npm run typecheck

# Lint
npm run lint

License

Apache-2.0

Syncro