Zendesk MCP Server for Heroku
A Model Context Protocol (MCP) server for Zendesk Support integration.
Features
- Ticket Management - Get, create, update tickets
- Comments - Add public replies and internal notes
- Filtering - Filter by status, priority, and more
- Heroku Native - Designed for Heroku deployment with MCP process support
Available Tools
| Tool | Description |
|---|---|
get_tickets | List tickets with filtering and pagination |
get_ticket | Get ticket details by ID |
get_ticket_comments | Get all comments on a ticket |
create_ticket | Create a new support ticket |
create_ticket_comment | Add a comment to a ticket |
update_ticket | Update ticket status, priority, etc. |
Deployment
One-Click Deploy
Click the "Deploy to Heroku" button above.
Configure Credentials
heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set ZENDESK_EMAIL=agent@mycompany.com
heroku config:set ZENDESK_API_TOKEN=your-api-token
Get your API token from Zendesk Admin > Apps and integrations > APIs > Zendesk API.
Register with Heroku AI
heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcp
Usage
response = client.chat.completions.create(
model=os.getenv("INFERENCE_MODEL_ID"),
messages=[
{"role": "user", "content": "Find all urgent tickets opened today"}
],
extra_body={
"heroku": {
"mcp_servers": ["mcp-zendesk"]
}
}
)
License
MIT